Terms

Governing Law

These terms and conditions shall be governed in accordance with English Law and the English Courts shall have exclusive jurisdiction in connection with all matters relating to these terms and conditions of use.

Refunds

Vintage Ceramics aims for 100% customer satisfaction. Because we sell original vintage items that are often rare or difficult to replace we will do our best to find a replacement, however this is not always possible. If we cannot find a replacement we will offer you a full refund via PayPal.

Your right to cancel. If after receiving your order you are unhappy with the goods, you have the legal right to cancel you order at any time up to seven working days after the day on which you receive your order.

If in the unlikely event that an order arrives damaged please notify us by email hello@vintageceramics.co.uk as soon as possible. A Full refund will be offered.

Refunds are issued via PayPal. We will not send out refunds by cash or cheque.

Please note: we will not refund or replace an item damaged by the customer.

Payment

We accept most major credit cards: Mastercard, Visa, American Express and Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo. We also take payment via PayPal accounts. All transactions are processed by PayPal in Pound Sterling (GBP). Exchange rates are processed by PayPal. Refunds are issued via PayPal. We will not send out refunds by cash or cheque.

Delivery

Delivery time for your item/s depends on your location. We aim to ship all items within 24 hours and delivery in the United Kingdom is next day (Excluding Sundays and Public Holidays) and tracked. Orders placed on a Saturday or Sunday will be shipped on a Monday, unless the Monday is a UK Bank Holiday in which case the order will be shipped on the Tuesday. Most international orders are tracked. Please allow up to 28 days for delivery.

UK Shipping

All UK orders are sent by Royal Mail First Class Recorded. This service usually takes 1-2 working days and a signature will be required upon delivery. Please note delivery times are an estimate and are not guaranteed by Royal Mail or Vintage Ceramics.

International Shipping

Outside the UK, all orders are sent by Royal Mail Airmail International Signed for. This service usually takes 3 - 7 working days for customers in Europe and 5- 10 working days for customers outside of Europe. A signature is required upon delivery. Please note delivery times are an estimate and are not guaranteed by Royal Mail.

Please Note:

If an order is not signed for or delivered it will be held at a local post office.

Cancellation

If after placing an order you decide that you want to cancel the order please let us know as soon as possible by emailing hello@vintageceramics.co.uk. It is important to inform us of your cancellation as quickly as you can. If you notify us of the cancellation the same day as the order was placed, we will happily refund the payment to you before the order has shipped. However if you notify us of the cancellation after the order has been shipped, we will not be able to refund the payment until you have sent the item(s) back to us. Once we receive you item(s) a refund will be made through PayPal. We are not able to refund the cost of returning an item(s) to us.

Complaints

Our goal is 100% customer satisfaction. If your order arrived damaged or went missing in the post, get in touch by emailing hello@vintageceramics.co.uk and we’ll make it right.

Company Details

Vintage Ceramics

Market Harborough Leicestershire
LE16 9AY
United Kingdom

+44 (0)787 604 4059