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COMMON QUESTIONS

Payment

How can I pay?

We accept most major credit cards: Mastercard, Visa, American Express and Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo. We also take payment via PayPal accounts. All transactions are processed by PayPal in Pound Sterling (GBP). Exchange rates are processed by PayPal. Refunds are issued via PayPal. We will not send out refunds by cash or cheque.

Delivery

When will I get my item?

Delivery time for your item/s depends on your location. We aim to ship all items within 24 hours and delivery in the United Kingdom is next day (Excluding Sundays and Public Holidays) and tracked. Orders placed on a Saturday or Sunday will be shipped on a Monday, unless the Monday is a UK Bank Holiday in which case the order will be shipped on the Tuesday. Most international orders are tracked. Please allow up to 28 days for delivery.

Shipping

How will you ship my item?

All UK orders are sent by Royal Mail First Class Recorded. This service usually takes 1-2 working days and a signature will be required upon delivery. Please note delivery times are an estimate and are not guaranteed by Royal Mail or Vintage Ceramics.

Outside the UK, all orders are sent by Royal Mail Airmail International Signed for. This service usually takes 3 - 7 working days for customers in Europe and 5- 10 working days for customers outside of Europe. A signature is required upon delivery. Please note delivery times are an estimate and are not guaranteed by Royal Mail.

Please Note:

If an order is not signed for or delivered it will be held at a local post office.

Returns

Can I return an item?

Yes, you may return an item within 7 days of purchase. We do not appect the return of items borken in the post, but all our items are insudred and a refund can be given.

Japanese Orders

日本語でのお問い合わせ・ご注文なども承っておりますので、ご質問等ございましたら、ご遠慮なくメール hello@vintageceramics.co.uk までご連絡ください。

Worldwide Shipping

We ship worldwide via Royal Mail. International shipping costs are displayed during checkout. All shipping is insured.

We Accept

We accept payment from VISA and MasterCard credit cards as well as most debit cards. We also accept payment via PayPal accounts and Bank Transfer.