FAQ

Delivery time for your item/s depends on your location. We aim to ship all items within 24 hours and delivery in the United Kingdom is next day (Excluding Sundays and Public Holidays) and tracked. Orders placed on a Saturday or Sunday will be shipped on a Monday, unless the Monday is a UK Bank Holiday in which case the order will be shipped on the Tuesday. Most international orders are tracked. Please allow up to 28 days for delivery.

We use Royal Mail Special Delivery Guaranteed™ by 1pm within the UK and internationally we use Royal Mail Air Mail which in most cases is tracked. All items are insured.

Your shipping cost is determined by your country or final delivery location. You can find out the cost of shipping at checkout by selecting your country or by entering the shipping information on the 'Billing' page during checkout. You are responsable for any customs duties or other taxes as determined by your country. They are not a part of shipping charges!

Yes, Vintage Ceramics ships to most countries. Shipping cost is calculated at checkout. You are responsable for any customs duties or other taxes as determined by your country. They are not a part of shipping charges!

We accept most major credit cards: Mastercard, Visa, American Express and Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo. We also take payment via PayPal accounts. All transactions are processed by PayPal in Pound Sterling (GBP). Exchange rates are processed by PayPal. Refunds are issued via PayPal. We will not send out refunds by cash or cheque.

We use PayPal to process your payment, PayPal is one of the most secure payment platforms in the world. You can find out more about PayPal security here:

Vintage Ceramics aims for 100% customer satisfaction. Because we sell original vintage items that are often rare or difficult to replace we will do our best to find a replacement, however this is not always possible. If we cannot find a replacement we will offer you a refund via PayPal.

Yes! Please enjoy your vintage item. If your vintage ceramic has no crazing or damage your vintage item should be good to use as it was intended to be used. However if your vintage ceramic has a lot of crazing and is rare or in a fragile state, we do not recommend that you use your vintage item.

No. We do NOT recommend that you use your vintage ceramics or vintage glass in the Microwave, dishwasher or Freezer. We are not responsible for your items usage. Please take care of your vintage items.